Refund Policy

Standard 30-day window

• Token packs: full refund within 30 days of purchase if you have used no more than 10 tokens from that pack. Beyond that we refund the unused portion at the price you paid per token.
• Pro monthly: full refund within 30 days of the first payment. Renewal payments can be refunded within 14 days if you have not used the service in that period.
• Pro yearly: full refund within 30 days of purchase. After that we can refund the remaining unused whole months at our discretion.

Always refunded

• Duplicate or accidental double charges.
• Charges you did not authorise.
• A solve that failed because of a technical fault — the token is returned automatically, no request needed.
• The service being unavailable for a prolonged period during your paid term.

Not usually refunded

• Tokens already spent on solves that were delivered.
• Disagreement with a correct solution, or an answer marked wrong by a grader when our working was sound.
• Requests made more than 30 days after the payment, outside the cases above.

How to request a refund

Email support@mathmaster-gp.com with the email address on your account and the date of the payment, or contact Paddle directly — Paddle.com is the Merchant of Record for our orders and can process refunds and answer invoicing questions. We reply within 3 business days and approved refunds go back to the original payment method within 5–10 business days.

Cancelling

Cancelling stops future renewals and is separate from a refund. Cancel any time from your account page; you keep unlimited solves until the end of the period you already paid for.